online helpdesk software

Get Proper Tools to Support your Support Team
The help desk industry has one of the highest turnovers of staff, meaning you not only need a system that is fast and effective in helping solve problems, but that is also easy for staff to learn. A help desk system to easily log, track and assign calls to staff for resolving issues, will improve the efficiency of your help desk and will ensure that no calls get lost, thus improving your customer service.

Allowing your customers to log their own calls (through the web) and to see the progress of their issue(s) can reduce the number of phone calls placed to your support team by 78%.
Having a database where every employee and/or customer as well as the help desk team can find previously resolved calls can make for an effective way to solve new issues, faster.
Roll of IT manager

As the IT Manager, it is always prudent to know what your help desk team is working on and what issues are common. One way to ensure that your customers are not left waiting for days to get an answer is to have an issue escalator. This way, if an issue isn't resolved in a timely manner, you will receive a notice in your email saying so. You can then make sure that actions are taken to fix the problem.

To get the best out of your support team, give them all the training they need and easy to use tools that take minutes to learn. A good help desk system is THE ingredient that will take you to the next level in customer service. It is with this tool that you can blow away your competition .